At eCoreMedia Technologies, we prioritize client satisfaction. Please review our refund policy:
1. Refund Eligibility
Refunds may be considered if the client is dissatisfied with the service due to a failure to meet agreed specifications or quality standards.
2. Request Process
Clients must submit a refund request within 7 days of service delivery. Requests should be sent to info@ecoremedia.com with a detailed explanation.
3. Refund Assessment
We will review the request and may require additional information. Refunds, if approved, will be initiated and reflected back in your bank account in 3 working days of request approval.
4. Non-Refundable Services
The following services are non-refundable:
- Domain registration and hosting fees
- Initial consultation fees
- Payments for milestones already completed
- Custom design or development work that has commenced
- Services rendered beyond initial agreements
- Licenses and third-party services procured
- Procurement of assets related to the project
5. Milestone-Based Payment Model
Due to our milestone-based payment structure, refunding the entire payment is not feasible. Refunds will only apply to specific uncompleted milestones as per the agreement.
6. Service Changes
If a client wishes to make changes to the service after it has commenced, additional fees may apply, and no refund will be issued for the original service.